Please help

alanw13 · 2021-01-04T14:03:11+00:00

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alanw13

I purchased the license before the new year and have not received a link to show my account as paid rather than free.

sometimes as free it does not let me log on remotely

I've spent hours looking through waffle- I have paid for a service and believe I'm getting short shrift.

can you please send some link to activate my teamviewer account as paid please and HELP

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Fiona_G

Hi @alanw13,

Thank you for your reply. Could you please send through your invoice number and email address via a private message? I'll pass your request to our support team since phone support is not available for your plan.

alanw13

Hi Fiona

Thank you for replying -

This was my confirmation email

TeamViewer Remote Access Base: 3 appareils

1 utilisateur
Accès à 3 ordinateurs désignés
Assistance en ligne via la Communauté TeamViewer et la plateforme d’assistance, aucune assistance par téléphone

190,80 €

per year / excl. tax

iI think the problem is I have never received

1)The activation of your license

This is done via the license activation email you received after purchasing your license. The subject of this email is Activation of your TeamViewer license.

regards

and once again thank you for your help

Fiona_G

Hi @alanw13,

Thank you for your reply. Could you please confirm that the license you have purchased is a Remote Access License?

If you didn't create a company profile for your account, then you don't need to follow the first step to delete it.

There are three elements here that we need to differentiate:

The activation of your license
The validation of your TeamViewer account
The activation of your customer portal

1)The activation of your license

This is done via the license activation email you received after purchasing your license. The subject of this email is Activation of your TeamViewer license.

Depending on the license you have purchased, please follow the activation guide for your license.

The successful activation of your license will allow you to use the TeamViewer license you have purchased. It is the most important step you need to go through in order to successfully get started.

2) The validation of your TeamViewer account

This security process is mandatory in order to verify that the account has been deliberately created by you.

Every user has to validate its TeamViewer account, no matter if you have purchased a license or not.

If you have validated your TeamViewer account, this does not mean that you have activated your TeamViewer license.

If this link has expired, this means that you already have activated your TeamViewer account and you can move forward to the license activation.

3)The activation of your customer portal

This is more relevant for the people who will manage the paperwork of the TeamViewer license (accounting, renewals, license upgrade/extensions, etc...). This is done via the customer portal activation email that you received after purchasing your licence. The subject of this email is [Action required] Set up your access to the TeamViewer Customer Portal.

The customer portal gives you access to all your important documents concerning TeamViewer, e.g your invoices. For more information, please see the following article: TeamViewer Customer Portal

alanw13

after spending more time - could I please be sent

"Upgrade Account with Legacy License Key

You can upgrade your Free account with a legacy license key here.

Please note: this is only necessary if you still own a legacy license key and did not receive a license activation link after your purchase.

You will automatically be logged out from the Management Console and need to re-login after your account has been upgraded.

Legacy License Key

Upgrade & LogoutCancel

Purchase license"

And a link how to get back to this page please

alanw13

Hi Fiona

Thank you for replying- however when I followed the first stage of deleting the account there was no email or name there to delete- after spending several hours reading through help in the community

when I tried to activate the account initially the key had already expired and I had "token invalid" come up ?

I believe I need to have the initial download / license key resent please ?

regards

alanw13

Fiona_G

Hi @alanw13,

Please kindly check out our article regarding this topic

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan