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Cannot connect to my friends system

Team,

I cannot connect to my friend's team in the USA from India. It says the authentication failed.

Please help me. I am using the free account of team viewer.

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Hello @Elavar,

I'd suggest to make sure you are both using the latest version of TeamViewer with a supported OS version:

https://community.teamviewer.com/English/kb/articles/24141-which-operating-systems-are-supported

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