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When I disconnect from a paid remote session, it thanks for me using the free version.

JillSuttenberg
JillSuttenberg Posts: 4 ✭✭
edited January 20 in Remote Access License


Answers

  • JillSuttenberg
    JillSuttenberg Posts: 4 ✭✭

    How come it doesn't recognize that I have a paid account

  • Yuri_T
    Yuri_T Posts: 2,058 Moderator

    Hi @JillSuttenberg,

    Thank you for your post 😌

    It does not seem that your account has been linked to your account.

    In order to use your license please make sure that you have activated your license first: https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

    Hope this information will be helpful.

    All the best,

    Yuri

    Community Moderator/ コミュニティモデレーター
  • JillSuttenberg
    JillSuttenberg Posts: 4 ✭✭

    Well, that didn't work well. I tried following the instructions. I had no email telling me to activate. I found one telling me to get started. I tried that. I then had to sign in. It tells me my password/email is not recognized. I clicked forgot password even though I just changed it three weeks ago. It tells me to try to connect to my own computer, but no where does it allow me to change the password.


    I tried again. It tells me my license is not valid.


    Any other thoughts?

  • Yuri_T
    Yuri_T Posts: 2,058 Moderator

    Hi @JillSuttenberg,

    That is very odd.

    On our system, it looks like you successfully activated using the activation link (Which is indeed labeled "get me started") shortly after my earlier response, about 5 hours ago.

    By all accounts, you should simply just need to sign into the software, confirm that it says "Business" beneath your name in the top right-hand corner and you're all set to go.

    If you are still getting a "Trial" message, can you send me a screenshot showing yourself signed in with the message so I can help you figure out why this is not working for you?

    Best regards,

    Yuri 

    Community Moderator/ コミュニティモデレーター
  • JillSuttenberg
    JillSuttenberg Posts: 4 ✭✭

    I just used a "free" remote session.


    See screenshot attached.


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