How come it doesn't recognize that I have a paid account
Thank you for your post 😌
It does not seem that your account has been linked to your account.
In order to use your license please make sure that you have activated your license first: https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license
Hope this information will be helpful.
All the best,
Well, that didn't work well. I tried following the instructions. I had no email telling me to activate. I found one telling me to get started. I tried that. I then had to sign in. It tells me my password/email is not recognized. I clicked forgot password even though I just changed it three weeks ago. It tells me to try to connect to my own computer, but no where does it allow me to change the password.
I tried again. It tells me my license is not valid.
Any other thoughts?
That is very odd.
On our system, it looks like you successfully activated using the activation link (Which is indeed labeled "get me started") shortly after my earlier response, about 5 hours ago.
By all accounts, you should simply just need to sign into the software, confirm that it says "Business" beneath your name in the top right-hand corner and you're all set to go.
If you are still getting a "Trial" message, can you send me a screenshot showing yourself signed in with the message so I can help you figure out why this is not working for you?
I just used a "free" remote session.
See screenshot attached.
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