Unable to change my profile password or access community, or contact TeamViewer Support

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Steve_Parry
Steve_Parry Posts: 1
edited January 2021 in General questions

This is disappointing. A simple change of email has so far taken me 20 minutes without success.

I have just changed my email on my profile. It emailed the e-mail validation token (eventually) which I clicked and it said token was invalid. Then I got another email validation and it's token was also invalid. So I went back and tried to change the email again and it said email is already in use.

So i searched the Community page and was told "There was an error - Verification failed" (even though I was logged in under my original email.

The other support options are only for paid licences I assume as if I click on them I gent sent back to this community support page.

Even in this forum there is no option of category that covers account or profile questions.

So how do I contact TeamViewer to get them to allow my email to be changed?

Thank you!

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