"customized TeamViewer clients"

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dlg
dlg Posts: 3 ✭✭
in General questions

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  • dlg
    dlg Posts: 3 ✭✭
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    Umm... Guess i'll try again?


    I'm getting the error

    TeamViewer Free does not allow connections to customized TeamViewer clients with your own company logo. Please use the basic QuickSupport or the full version.

    This session will be terminated after 5 minutes.

    this is free use, supporting my folks remotely through the pandemic. how can i reset the license type remotely without removing and reinstalling teamviewer?

  • dlg
    dlg Posts: 3 ✭✭
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    I'm the only one that's seen this?

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @dlg,

    Thank you for your post.

    The customized TeamViewer client is only for a paid license customers. Therefore, as the message mentioned, please download either Quick Support for TeamViewer full version from our website in order to use a free version: https://www.teamviewer.com/en-us/download/

    Unfortunately, there are no other ways to solve this issue. I apologize for any inconvenience caused. Hope this information will be helpful.

    Kind regards,

    Yuri

    Former Japanese Community Moderator
Trustpilot

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