"Request Help - Help me!" button is disabled

MHOUNVCT

Dear all,

I've a question about TeamViewer host requesting help button.

When I tried to click on it, nothing is happening. The button seems disabled.

I tried to reinstall TeamViewer Host several time but without success.

In the Design & Deploy page, "Allow customer to initiate a service case" is checked to a group and the default assignee is "Unassigned".

Everything works perfectly (Automatically add computer in a group, colors, logos, ...).

Thank you in advance for your help,

BR,

Morgan.

MHOUNVCT

Dear all,

Is it possible to contact TeamViewer support by an other way than this forum ?

BR,

Morgan.