License Not Activated

malini

I have already paid the fee for license, but teamviewer portal still shows.

Sorry, connections are blocked because of an overdue invoice. Please pay to unblock.

JeanK

Hello @malini,

Our dedicated team will make sure to unblock your license as soon as your payment has been processed.

malini

It has not sorted out so far. When will it be sorted?

malini

Third day today.

malini

Four days are gone. So far, it is not unblocked.

malini

Day 5.

Yuri_T

Hi @malini,

Thank you for your reply and I understand your frustration however, please note that this is a community. We provide assistance to general questions, but this is not the best place for accounting issues as this isn't an official customer support method.

Therefore, please see the business hour from here. We would like to thank you for your understanding in advance.

Secondly, I have created a support ticket for you in order to make sure to unblock your license after confirming the payment on our side. Please wait for an answer from our customer representative.

Hope this will help you 😌

Kind regards,

Yuri

malini

Thank you. It is resolved now.