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Teamviewer Crashing

Hello,

I am running into an issue with one of my users keeps experiencing TeamViewer crashing on them. We are using TeamViewer version 15.14.3. Error code is:

!CRASH: Unhandled C++ exception at 74BAC5AF: TVAlphaBitmap::Init: Bitmap initialization failed! (Exception Code: 0xE06D7363)

I have tried uninstalling and reinstalling TeamViewer and issue is still occurring. ANy Ideas on what to try to resolve the issue?