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Missing license

iiko
iiko Posts: 1 Newbie
edited February 6 in Remote Access License

Hello, I ordered licenses to the mail after which I changed my other mail , but when entering the new account it is indicated that there are no licenses, please transfer them or report the necessary actions from mine parties and I am waiting for an answer as soon as possible because I purchased licenses that I can not use

Best Answer

  • Yuri_T
    Yuri_T Posts: 2,067 Moderator
    Accepted Answer

    Hi @iiko,

    Thank you for your post.

    We are unable to affect or provide direct support in licensing issues here in the community, for security purposes. 

    If you would like to move your license to the new TeamViewer account, you need to contact our support team to remove your license from the current TeamViewer account.

    If you have a Business / Premium / Corporate license, please call our support team.

    If you have a Remote Access license, please submit a ticket with your licensed account. (not the one that has not been recognized as the paid version.)

    Thank you in advance for your understanding.

    Kind regards,

    Yuri

    Community Moderator/ コミュニティモデレーター

Answers

  • Yuri_T
    Yuri_T Posts: 2,067 Moderator
    Accepted Answer

    Hi @iiko,

    Thank you for your post.

    We are unable to affect or provide direct support in licensing issues here in the community, for security purposes. 

    If you would like to move your license to the new TeamViewer account, you need to contact our support team to remove your license from the current TeamViewer account.

    If you have a Business / Premium / Corporate license, please call our support team.

    If you have a Remote Access license, please submit a ticket with your licensed account. (not the one that has not been recognized as the paid version.)

    Thank you in advance for your understanding.

    Kind regards,

    Yuri

    Community Moderator/ コミュニティモデレーター
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