I've relogged in several times and cannot seem to get past this.
Thank you for your post.
Please be sure to activate the license before trying to login with your credentials, I am sharing with you the steps to Activate your Remote Access license
I don't have that screen display in the Management Console when I open the User Management page. I have this when I log in.
Hi folks - still cannot use the full version that I've paid for.
Thank you for your reply. If you didn't create any company profile on your account, please jump to step 1 in the article above to activate your license. Hope it would be helpful!
Hi Fiona G,
Thanks for your help so far, but on Step 1 of the attached instructions, I don't have the same User Management screen. See my above screenshot. I therefore, cannot create or delete any company profile. I only have the option for a 14 day trial.
The screenshot indicates that you didn't create a company profile before, therefore please jump to Step 1: Prepare your remote computer in the article. Hope this clarifies it for you.
I was able to get your IT support person to resend my account activation email. Everything worked out after that. Thanks for your help.
Thank you for getting back to me and we are sorry for the inconvenience caused. If you have any other questions feel free to contact us.
It looks like you're new here. If you want to get involved, click one of these buttons!