Failed connection...

TWackel
TWackel Posts: 3 ✭✭
in General questions

frequently getting this message when trying to access my iMac remotely from my MBAir - any advice would be greatly appreciated!


Screen Shot 2021-03-04 at 6.35.57 AM.png


Answers

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    Hello @TWackel,

    This message indicates that TeamViewer lost the connection to our master server.

    I recommend you to restart TeamViewer on the affected devices.

    Community Manager

  • TWackel
    TWackel Posts: 3 ✭✭

    Thanks for the tip - I've tried that multiple times with no success =(

    It seems that if the Mac I'm trying to access has gone asleep - then I can't access it

    I have enabled "Wake for Network Access" in the power settings - but again no luck

    I also found this doc online https://dl.teamviewer.com/docs/en/TeamViewer-Manual-Wake-on-LAN-en.pdf but it appears to be dated as some of the references are no longer available

    Thanks in advance for any suggestions you might have

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