no access after changing router and internet supplier

RedHotMouse · 2021-03-05T17:05:57+00:00

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For a couple of years now I have been helping my elderly father with his PC problems (which he seems to generate on a regular basis !) using TeamViewer.

It's proved an invaluable way of helping him from afar .. and has been pretty stable for all that time.

He has recently changed his internet supplier, including a new router. This has caused all sorts of fun and games .. but today I tried to help him through TeamViewer and we came to a grinding halt.

If I open my copy of the software it takes maybe 5 or 10 seconds to obtain a secure connection (I'd not noticed a delay before, but that's ok), he on the other hand is not getting a connection at all.

It's been working brilliantly and now it's not. Any ideas welcome.

Thanks.

David

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RedHotMouse

Actually, managed to figure out the issue. It seems the new ISP identified TeamViewer as a potential spam/fraud danger and blocked all access.

By switching that part of the software protection off we can now access the TeamViewer.

All comments

RedHotMouse

Actually, managed to figure out the issue. It seems the new ISP identified TeamViewer as a potential spam/fraud danger and blocked all access.

By switching that part of the software protection off we can now access the TeamViewer.

RedHotMouse

We're both running the latest version and my father has internet connection. The only thing that has changed recently is that he switched internet service providers and with that came a new router. Up until then everything was working brilliantly.

It seems odd that he is able to surf the net fine, but TeamViewer says 'check your internet connection' .. nothing else he's using seems to be having any issues.

Esther

What is his new ISP?

Esther

Hi there - did you check whether your father and you are running on the latest version of TeamViewer? And: how is the internet connection?