Teamviewer Remote access Base paid in October (confirmation Email received) but no license activated

Erick_Le_Rouge

Teamviewer Remote access Base paid in October (confirmation Email received) but no license activated when I log in. It says only Free license...

Any clew ?

Thanks

Yuri_T

Hi @Erick_Le_Rouge,

Thank you for your post 😊

Have you activated your license? Please read the following manual and please let me know if it works after the activation.

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

All the best,

Yuri

Erick_Le_Rouge

Hello Yuri, thanks.

I have called the technical support which sent me another link to activate.

Best regards,

Erick

Yuri_T

Hi @Erick_Le_Rouge,

Thank you for your post 😊

Have you activated your license? Please read the following manual and please let me know if it works after the activation.

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

All the best,

Yuri

Erick_Le_Rouge

Hello Yuri, thanks.

I have called the technical support which sent me another link to activate.

Best regards,

Erick

WobDeveloper

I have the same issue. The link above points to a "solution" which only leads to a catch 22: "Please make sure to open the email for the license activation" which I never received!

Any other solution? My  order is [removed by a moderator due to Community Guidelines].

Many thanks