"Your current version of TeamViewer is non-genuine and has been illegally modified." How to fix it?

onegin3105 · 2021-03-17T10:32:15+00:00

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I cannot use TeamViewer because when I want to connect to remote computer I get a message "Your current version of TeamViewer is non-genuine and has been illegally modified."

I have just installed a new version of TeamViewer from this site: https://www.teamviewer.com/en/download/mac-os/

What is wrong with this app and how to fix it?

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Mitchel

Hello,

I recently started seeing this for one my servers that i connect to regularly. I managed a couple hundred systems with teamviewer and have only encountered one system that shows this message. The "Get your special offer" button takes me to a teamviewer china offer of some kind.

Can someone at teamviewer support please comment on this asap. The fact that the "Special offer" links to something to do with China makes me think this is a botched marketing attempt of some kind.

Very frustrating either way...

Mitchel

@TeamViewer

Esther

Hi @Mitchel

We´d like to investigate what you described. Would it be possible for you to submit your log files to us? As a license owner, you have access to our ticket system. Can you share the ticket ID with me after that in a private message so that I can forward it directly to the devs?

You can submit the logs here: https://support.teamviewer.com/a/

Further help about how to find the logfiles are here for you:

https://community.teamviewer.com/English/kb/articles/4694-how-to-find-your-log-files-on-windows-and-mac-and-linux

Thanks, Esther

jbbrown

I am getting the same message on a machine on my account. I submitted a ticket **Information removed as per Community Guidelines**