Dear All,
Recently we have introduced a change in our workflow with customers by start using a QuickSupport module. It provides a much better user experience and it's much convenient for the support agents too.
Since now our team is mainly working from home it's no longer possible for multiple agents to gather together on the same desk and participate in the same remote-session with the customer.
Is there a way to allow multiple support-agents to connect to the same QuickSupport-session? This is essential for our workflow and we really would like to have it in the QuickSupport module as well as we have it in the full TeamViewer application.
Thanks in advance.
Svetlio