Account Activation Token Invalid

KenDin

I have an account that is linked to a corporate license. I tried to use the account activation link from the email validation message. My account still says that it is a Trial Version that is expired. I tried the account activation link again and now it says that the token is invalid. Is there a way to request a new activation link? If not, how do I get my account activated?

Please don't ask me if I have a license and followed the activation instructions, I believe those things are true or I wouldn't be asking for help.

Thank you,

KenDin

Solution:

1. Change the email of the existing account.
2. Corporate account manger creates a new account with the expected email.
3. Log in with the expected email.
4. Success!

KenDin

Response from support:

Hello,

To finally validate your new E-Mail address please click the following link.

...

If clicking the link doesn't work you can copy the link into your browser window or type it there directly.

Result: This email address is already in use.

Ok, so corporate account manger deletes the account from his side and I try to delete my account from my side and the result is "Error" with no additional text describing the error. What do we try next?

Thanks,

KenDin

KenDin

Solution:

1. Change the email of the existing account.
2. Corporate account manger creates a new account with the expected email.
3. Log in with the expected email.
4. Success!

Scsawyer

This is kinda stupid, admin should be able to resend the token, if the user waited to long to follow up on the link.