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Account Activation Token Invalid

KenDin
KenDin Posts: 4 Newbie

I have an account that is linked to a corporate license. I tried to use the account activation link from the email validation message. My account still says that it is a Trial Version that is expired. I tried the account activation link again and now it says that the token is invalid. Is there a way to request a new activation link? If not, how do I get my account activated?

Please don't ask me if I have a license and followed the activation instructions, I believe those things are true or I wouldn't be asking for help.

Thank you,

Best Answer

  • KenDin
    KenDin Posts: 4 Newbie
    Answer ✓

    Solution:

    1. Change the email of the existing account.
    2. Corporate account manger creates a new account with the expected email.
    3. Log in with the expected email.
    4. Success!


Answers

  • KenDin
    KenDin Posts: 4 Newbie

    Response from support:

    Hello,

    To finally validate your new E-Mail address please click the following link.

    ...

    If clicking the link doesn't work you can copy the link into your browser window or type it there directly.

    Result: This email address is already in use.

    Ok, so corporate account manger deletes the account from his side and I try to delete my account from my side and the result is "Error" with no additional text describing the error. What do we try next?

    Thanks,

  • KenDin
    KenDin Posts: 4 Newbie
    edited March 2021


  • KenDin
    KenDin Posts: 4 Newbie
    Answer ✓

    Solution:

    1. Change the email of the existing account.
    2. Corporate account manger creates a new account with the expected email.
    3. Log in with the expected email.
    4. Success!