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App offline?

simaglei Posts: 1 Newbie

All my devices look offline on my TV app, while I know they're online since I use them through my desktop TV client. When I try to connect from the app it says "Could not connect to partner. A connection to the requested partner could not be established. Please check TeamViewer and the internet connection ...". I've uninstalled & downloaded the app. I have internet on my mobile, I'm using it to post this.


  • JeanK
    JeanK Posts: 3,645 Moderator

    Hello @simaglei,

    I recommend you to restart the TeamViewer service on the affected devices:

    We explain how to proceed right here:

    French Community Moderator
  • simaglei
    simaglei Posts: 1 Newbie

    That didn't help unfortunately :(

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