App offline?

simaglei
simaglei Posts: 1
in Mobile

All my devices look offline on my TV app, while I know they're online since I use them through my desktop TV client. When I try to connect from the app it says "Could not connect to partner. A connection to the requested partner could not be established. Please check TeamViewer and the internet connection ...". I've uninstalled & downloaded the app. I have internet on my mobile, I'm using it to post this.

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Answers

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @simaglei,

    I recommend you to restart the TeamViewer service on the affected devices:

    We explain how to proceed right here:

    Restart TeamViewer service.gif


    Community Manager

  • simaglei
    simaglei Posts: 1

    That didn't help unfortunately :(

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