Again very disappointed with TV
We bought TV 7 Professional 9 years ago. Two years ago we did not get notified that this version was sunsetted. So it was a nice surprise to get this message accidentally from another TV user. As you will understand this brought a lot of extra work. Two years later and working with TV 9 same thing happens ; no notification and working with a version that will be sunsetted in a couple of months.
Called TV two weeks ago and got a verbal offer for upgrading to TV15. He would send it also by mail. Never got this mail BUT in the meantime I got information that we can use TV 15 for a certain period for FREE !!! Last week I got confirmation regarding this from TV; free usage to the end of 2022, So this morning I started to update my own version on my PC .......... stuck. My license is not valid in combination with TV15.
I called TV support but they could not fix this. So now I'm **bleep** for two hours already and disappointing all my customers with problems because I can not help them. I hope that I can start to work again very soon.