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"A Remote Access license can only be activated on an account without any other license"?

I've purchased a Remote Access (individual) license that I'm trying to activate, but whenever I follow the activation link and try to log in, I get the error message "A Remote Access license can only be activated on an account without any other license". And yet, when I go to my account information, it still says "Free", indicating that I don't have an active license (which I won't until it lets me activate the license I've paid for). I'm also unable to submit a support ticket, because as far as the TV support site is concerned, again, I still don't have my license. I'm still stuck with the useless 5-minute sessions that lock me out every time they expire. Has anyone else had this issue?

Comments

  • diegosala1
    diegosala1 Posts: 2 Newbie

    I purchased a Remote Access license and I'm here for your same problem: I'm "free" and I get the error "A Remote Access license can only be activated on an account without any other license. As your account has already another license assigned, please use another account for the license activation."


    I'm stunned that after 2 monthes nobody answered to you!