"A Remote Access license can only be activated on an account without any other license"?

NoahG

I've purchased a Remote Access (individual) license that I'm trying to activate, but whenever I follow the activation link and try to log in, I get the error message "A Remote Access license can only be activated on an account without any other license". And yet, when I go to my account information, it still says "Free", indicating that I don't have an active license (which I won't until it lets me activate the license I've paid for). I'm also unable to submit a support ticket, because as far as the TV support site is concerned, again, I still don't have my license. I'm still stuck with the useless 5-minute sessions that lock me out every time they expire. Has anyone else had this issue?

ashchristopher

I had the same problem. My account was showing up as a "free" account in the online portal, and I would get the

"A Remote Access license can only be activated on an account without any other license. As your account has already another license assigned, please use another account for the license activation."

What worked for me was to delete my "free" account on the online portal, and sign-up again using the exact same email and login on. I was then able to assign my license. I had to re-connect to the computers I was connecting to.