Commercial use - Connection time outAnnounced

I have a server computer i use for games and other things. Its not for commercial use. and now i started to get get timed out after less then a minute. Is there a way to fix it without buying the full version?

Please DO NOT merge this with the generic "Commercial Use - Connection Timeout" thread.

Instead, there is a NEW ISSUE that a lot of us are having right now. And I suspect it is related to 15.63.5.

I have my 8 personal TeamViewer devices, already "waived" using the "Commercial use suspected - Waiver" page. I did it on 10/12/2024, and the IDs have not changed. I re-submitted them on 3/10/2025, and the page said it would take 72 hours. It's been 72 hours.

However, as of today, on 15.63.5, every time I connect to them, I get the banner below, and the connection times out after 1 minute. This is making TeamViewer very unusable for me!

Can you please tell us:
- Is this a bug in 15.63.5?
- Is this a bug in your "Commercial Use Suspected - Waiver" functionality that's supposed to allow free personal use?
- Is this being worked on?

Regards,
Jacob Klein

Banner:
Before you continue
You're using TeamViewer in a commercial setting.\nProvide secure remote support to customers and colleagues with a license fit for your business.

hey, just wanted to ask is there any specific reason why my session time went from a 3h limit to just 1 minute?

When I attempt to connect to my computer the app says I am using it in a commercial setting, though I am only using it personally. I mostly use TeamViewer to connect to my main pc either from my phone or my MacBook Pro, which is usually on the same lan connection.
Is there any chance you can reset that from the database? As I do like using your product to Remote Desktop safely in to my computer, though its giving me that error and only allowing connections for one minute.

hello. i have been using teamviewer as a personal use but the system has kick me out assuming this is commercial use. how can i have free access of teamviewer for personal use again?

I have been a non-commercial user of TeamViewer for many years. Yesterday, however, I was repeatedly kicked out because TeamViewer claimed that I was in a commercial setting.

I am retired, and the sole purpose of my use of TeamViewer is to connect from my desk at home to my model railway room two floors up and vice versa, and sometimes to one or two of my retired model railway friends to help out with their setup. It saves me having to go there. Help, please?

Something is very very wrong. Suddenly I can no longer use Team Viewer "personal" (i.e. free), for any of the remote friends and family I have been connecting to for many years. As recently as a week ago there was no problem. Suddenly they are ALL FAILING!

Doesn't matter whether I push the "maybe later" button or simply X-out this message window, the result is the same. Within about 1 minute of connection I am timed out.

Software version is the very latest 15.63.5 (64-bit) at both me and the remote PC. I am still using the "old interface" because I am comfortable with it and familiar with it. I cannot adjust to the "new interface" and I am not being told I can no longer use the "old interface". I'm certainly hoping this freedom to choose either interface is not being removed.

I have tried connecting from both a Win7 machine (yes, I know… old) as well as a new Win10 22H2 machine. I haven't yet tried connecting from a Win11 23H2 machine, since there's clearly some major issue that needs to be explained and/or corrected.

WHAT IS GOING ON??? I do NOT have a license, because I am (and always have been) using Team Viewer "free for personal use" for these same friends/family for umpteen years. This is 100% non-commercial.

I don't understand what the error message is trying to tell me, or suggest that I do other than perhaps forcing me to buy a license… which I am not going to do since I am not a business nor am I using Team Viewer in any commercial environment.

Please help.

Greetings everyone, I am a college student and a long time TeamViewer user, I have been using the free version for about 3 years right now. And my account this week was flagged for comercial use for the second time, almost after a year since it first happened last year, when I was still in highschool. At that time, I was able to open a ticket even as a free user and pleade my case with an agent, explaining him that I wasn't using the software comercially, just connecting from school to my home pc to do my homework… He was kind enough to lift the ban back then.

I don't know if the policy has changed now or another possible reason might be because my uni updated from windows 10 to 11 on all machines, by the looks of it TeamViewer has stopped doing official support for free user, so I doubt I will get someone from their support team, in case there is no solution to this predicament this time, I would appreciate some free trusted and tested alternatives of this software from the remote access community.

I believe this is the answer to the riddle of the mystery session timeouts, which is to say: Upgrade Now.

Dear [TeamViewer Support],

I am a Ph.D. student at West Virginia University, and I need to remotely connect to a computer located at Washington University in St. Louis for my research work. However, TeamViewer's monitoring system has flagged my connection as commercial use. I would like to clarify that my usage is strictly for academic and research purposes.

Could you please advise on the necessary proof or documentation to resolve this issue? I heavily rely on this connection for my Ph.D. research. If further details are required, I am happy to provide them. Please contact me at [removed per CommunityGuidelines]

Thank you for your assistance.

Lei

I'm getting session timeouts on both phones - the one I have nearby me and the remote phone I mentioned. Since working with the nearby phone is much easier, I'll be working with that.

After successfully starting Managed Devices (Host) sessions, it is consistently throwing session timeouts without my doing anything at all after only a few moments. That wouldn't seem to have anything to do with battery use or power consumption issues. Any ideas?

Done! Thanks for your quick response and research.

Bill

Follow this link to reset to Personal.

I found it in another thread

Reset Management - TeamViewer

Dave

Follow this link to reset to Personal.

I found it in another thread

Reset Management - TeamViewer

Dave

I share your grief

Today I started receiving the same pop-up message.

I only connect with my own computers (3) via the desktop app of mobile app when I'm away from my home network.

This has happened before some time ago where I was able to open a ticket to get it resolved, but now that seems not possible.

Please point us in the right direction to get this resolved.

I have suddenly started getting an error dialog stating that I am using TeamViewer in a commercial setting and my session is terminated. I am an elderly retiree using TeamViewer to access computers on my home network only. How do I get this fixed? Thanks.

This seems to happen every year or so.

Is there an easy way to get it reverted to a 'free' account?

I do not use this account for business purposes.

I do have a separate work account and what I think I did was connected to a business computer by accident with the wrong account.

I would like this account to be fixed as I prefer this product over others out there.

I use the Free User version to control my paralyzed son's laptop for him. It keeps logging me out after 50 seconds and I see where it says that Free Users are moving to a new interface, but when I click LearnMore it directs me to a page that says Page Not Found. Can anyone help me?

A vendor with a Licensed account has connected to my PC to perform service. I enjoyed the functionality of Teamviewer so much I decided to use it myself to control one of my Home PCs where the screen is hard to see. Roughly a month later I am getting a DBX popup saying "

You're using TeamViewer in a commercial setting.\nProvide secure remote support to customers and colleagues with a license fit for your business.

And I must upgrade.

This is completely false. I am a home user and do not attempt to connect outside of my firewall for any commercial application. How to I retain free use as a private user?

Thinking about this further I had this PC's Windows 11 Pro OS reinstalled at a Local repair shop. I do know this shop uses TeamViewer for their service. Is it possible the the Tech used their Commercial License to login to my PC to access a remote technician to perform some work? If that is the case, How to I reset my PC so I can continue to enjoy the use of TeamViewer Free account in my home application?

Thank you

MrScott

You may try this: https://www.teamviewer.com/en/special/reset-management/?_ga=2.19202424.114289949.1711727174-982599745.1711727174. I applied this morning and am waiting for the response. Make sure you provide the Id's of all computers you use.

Hi,

Since this morning, I have been experiencing issues accessing my computer, which was working fine until yesterday. I use this computer primarily for streaming movies and writing documents. How can I resolve this issue?

Thanks!

Hi everybody,

i am using Teamviewer to remote into my streaming pc. I do this quite often over a day sometimes cause i am too lazy to walk into the other room. Also i do remote sometimes from somewhereelse to chance a song i don´t like.

Now after i changed in recent times a bit both setups - i get a message that i am a business user - but this is only for my own fun - how can i reverse this?

I can´t afford even a private licence and now…. i am a bit in panik ?

Canneloni

And on top of that, when rgy_studio replied to me, it marked it as answered. It does not allow me to click on the "No" on the "Did this answer the question". TeamViewer used to be so much better than this.

Using TeamViewer for remote work? Our free version isn't for business use.
Click below to get your paid license and continue without interruption.

How to solve this problem? Is it possible to resolve it?

I'm having the exact same issue, just started sometime today. I think they must have updated something? I don't use it for work either, just to access a laptop that's screen broke.
In the past, I was able to submit a ticket, but that's blocked now. Have you tried calling any of the phone numbers or talking with sales? I couldn't get through to anyone yet.

During a remote session controlling an Android phone via Host, the session eventually times out due to inactivity if I don't interact with the phone for more than several minutes or so. If I click the 'Settings' icon in the blue column at the left edge of the desktop TeamViewer app and select Advanced Settings > Open Advanced Settings > Advanced, under 'Advanced settings for connections to other computers', I see that 'Timing out inactive session' is currently set to 'Off'. And yet it times out anyway. Why is that?

Teamviewer keeps crashing since yesterday. When i try to login again, it appears a message that says that if i use it for a commercial purpose ( i don't) I need a paid version.

What can I do? I already tried the reset of the account

I've used TeamViewer for maybe a decade, for connecting my gaming PC, laptop, Plex Server, and Phone. On two previous occasions, I've received an email saying I was using it for commercial purposes, and I had to explain I wasn't.

I upgraded my gaming PC a few days ago, and now I'm getting a popup about commercial use again. No email this time. How do I resolve this?

Hi,

I use it for personal use only.

Today I get a pop up telling me to upgrade to Business version, I can connect in and shorty I get disconnected

Please advise?