Why do I see 'Commercial use suspected' / 'Commercial use detected'

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This article applies to TeamViewer users without a license who have been suspected or detected for commercial use.

We would like to address the feedback about users being suspected or detected for commercial use.

General 

Some free users have been asked to purchase a TeamViewer license because their usage pattern suggested that they were using TeamViewer in a commercial environment and/or for commercial purposes. This might include connecting to a work computer to quickly check an email or file, for example.  

One of the following boxes appear when TeamViewer suspects or detects commercial use:

CommercialUseSuspected.pngCommercial use suspectedcommercial use detected1.pngCommercial use detected

TeamViewer empowers people to help people beyond borders and barriers. Providing a free version for personal use is part of this vision: we believe that help should not just be a privilege for those who pay.

Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. We would like to encourage you to be part of our vision: continue using TeamViewer now by buying a license if you are using our software commercially.

We would like to take this chance to give you some answers to some of the questions which were asked in the community.

Is TeamViewer canceling the free usage of its software?

No. The personal use of TeamViewer is free. Asking people who are using TeamViewer commercially to buy a license is part of our commitment to this idea: this way, we can maintain a free version that is up-to-date and offers a wide range of features.

Are we trying to force free users into paying for the usage of TeamViewer?

No. The free version of TeamViewer is for people who are using it to help family and friends: we do not want this user group to pay for TeamViewer. However, some users are using the free version commercially.

Read this article to learn more about how exactly personal usage is defined and why you have to buy a license when using TeamViewer commercially.

I don’t believe I am using it commercially. How do I get back to free use?

We are aware of the confusion of our users who believe they do not use TeamViewer commercially. We do investigate every case and will unblock your device if it has been limited by mistake.

Fill out this form to create a ticket: https://www.teamviewer.com/en/support/commercial-use-suspected/

Note: Please try to be specific in your request so we can comprehend your usage pattern. Please don’t contact us multiple times for the same TeamViewer ID – once your request is placed, it will be processed.  Please keep in mind that forms are processed oldest to newest. If you email again, the timeframe is reset. Also, please dont forget to fill out the form in English.

How long does it take to unblock TeamViewer?

Please know that we review every request that has been placed.

Due to the large number of requests we receive, answering the requests can take some time, although we are now aiming to solve all requests within seven days. We are sorry for the inconvenience.

Note: Please be aware that the unblock is valid for the TeamViewer ID you submitted via the form and not for your TeamViewer Account. Please submit a separate form per TeamViewer ID.

Additionally, connections to devices which are flagged as commercial are not possible even if your device has been resetted to personal use.

Hint: You might need to re-start your TeamViewer service to check whether you can use your TeamViewer again for your personal connections.

What is Commercial Use?

We define commercial use as being any use of TeamViewer for purposes that are either directly or indirectly paid for. This includes, not exclusively, the following use cases:

Commercial use applies to providing support to customers and colleagues:

If you are using TeamViewer to connect to your client’s or customer’s devices, it qualifies as a paid service.

Commercial use applies to home office:

If you use TeamViewer for home office, it is commercial use – even if you just quickly connect to your work computer to check your emails. It does not depend on whether you register your TeamViewer Account with your personal or company email address.

Commercial use applies to incoming and outgoing connections:

If you are using TeamViewer in a commercial environment but let your customers connect to your device, it is commercial use. The definition does not exclude incoming connections.

Commercial use applies to server administration:

If you use TeamViewer to monitor one or several devices running a server operating system, commercial use applies.

Commercial use can apply to non-profit organizations:

If you work for a non-profit organization, the use of TeamViewer can be commercial if you or another person in the organization receive a salary from the organization.

What is Personal Use?

Personal use means that you are helping family and friends, or remotely connecting to your own non-server devices, which are not being used in a commercial environment. Read more about it in this Knowledge Base article: How exactly is "personal use" defined?

Learn more about: Commercial use.

Thank you

We would like to thank our users who use TeamViewer as intended and who help us to provide a free version for our personal users. Our vision is to empower people to help people and we will always act according to this.