How exactly is "personal use" defined?

61% helpful (106/174)

As personal use we understand any use of TeamViewer for purposes that are neither directly nor indirectly paid. It is not about whether the service itself is paid but whether the service is rendered within the context of the creation of an added value with some kind of financial compensation.

Examples for an indirect payment:

  • a software company sells a software product for which it offers free support via TeamViewer
  • teamwork among colleagues within a company
  • use in associations and non-profit organizations with non-volunteer (i.e. paid) employees
  • access to a company computer for work-related activities

In the above mentioned cases TeamViewer is used for creating an added value, the payment takes place indirectly through salaries or a combination of sales/support activities.

In any case, a use of TeamViewer with family and friends without any financial compensation is considered private use.

If your TeamViewer falsely detects a commercial usage, please refer to this article to find more information and a link to the form to reset your usage.

Version history
Revision #:
5 of 5
Last update:
‎10 07 2018, 8:41 AM
Updated by:
Labels (1)