RDP black screen issue

Tkeren

RDP black screen issue

We try to use Team Viewer sessions to run our automation.

The issue:

When im press "x" and close RDP session , Team Viewer screen becomes black and we can't continue to work.

appreciate your help

Tal

JeanK

Hello @Tkeren,

You need to connect via the ServerID, and not the user ID.

If you connect via the ServerID, you won't experience black screen issues.

Please find the relevant information here:

https://community.teamviewer.com/English/kb/articles/4773-why-do-i-only-see-a-black-screen-after-connection-establishment

and here:

https://community.teamviewer.com/English/kb/articles/4572-teamviewer-on-windows-servers