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My remote license has been paid for but its still blocked since the past 4 days

My invoice for Yearly subscription to Remote access was blocked due to an overdue invoice, Now I have paid the Invoice and it has been more than 4 days but still I am not able to access my account , the subscription has been deducted from my Credit Card. When I login to Teamviewer, it prompts me to make the payment but when I type the Invoice number, it says the Invoice number could not be found, that is because I have already paid it


  • Yuri_T
    Yuri_T Posts: 1,986 Moderator

    Hi @Fuzail_F77,

    Thank you for reaching out to us in the community!

    I have created a support ticket for you in order to assist you individually.

    Please wait for an answer from one of our customer representatives.

    Thanks in advance for your understanding.

    Kind regards,


    Community Moderator/ コミュニティモデレーター
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