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Cannot connect - says remote version is old and out-of-date but its the latest. Why?

Abang_Suhaili Posts: 1
edited April 8 in General Questions

My version is 15.1.3937 updated on 12.16.2019 whereas the remote version is 14.2.56678 updated on 02.05.2021. This is the latest version for the remote laptop (Win'98). In fact when the user tried to click check for newer version the result was no newer version.

I have even uninstalled this and downloader the latest 'quick-support' version (see attachment)

it still gives me the same error 😠

What can I do to get access to the remote laptop?


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