User can't connect to remote computers - Authentication error
Under our Corporate license, I've set up a team member as a User with their own login and password to TeamViewer. I've also assigned the group of computers that we have as a Share and given her Full Control. All of those computers appear in the list of Computers that she can see. She signs on using the email address and password that I've set up for her. When she double-clicks on one of those computers, this panel appears.
If we enter her password the panel just re-displays. If we enter my password (thought I'd try it) the panel just re-displays. She cannot connect to any of our computers and take control of them because of this error. Very frustrating. This is of course why we bought a Corporate License... I've reset her password, and made sure the permissions are correct. I need help. Can anyone help please? We are using TeamViewer 15.16.8