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This article applies to all TeamViewer free users and customers with a Business, Premium, Corporate  or Tensor plan.

General 

Using a TeamViewer account, you can save the TeamViewer data (eg. TeamViewer ID with or without password, TeamViewer accounts, or connection settings) of the people or computers you connect to frequently, for accessing more easily in the future.

You can access this information in your account at any time.

Just log in with you TeamViewer account credentials into the Computers & Contacts list in your TeamViewer full version or into the TeamViewer Management Console.

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A TeamViewer account provides you with the opportunity to use the features of the Computers & Contacts list. This includes the following features:

  • List of all computers to which you connect regularly;
  • Management of your customers' TeamViewer data for a simplified connection setup;
  • Fast connection setup without entering a TeamViewer ID or password;
  • Call up important TeamViewer features with one click (remote control, presentation, file transfer, chat, etc.);
  • Remote monitoring of your computers, e.g. see whether your Windows Firewall is activated or if your Antivirus software needs an update. You can upgrade this feature with more checks using TeamViewer™ Monitoring;
  • Manage the TeamViewer service queue and all service cases;
  • Connection reports of your TeamViewer connections within the TeamViewer Management Console;
  • Define connection settings for connections to your customers and computers.
  • Also: You can use your TeamViewer account for signing up to our TeamViewer Community!

With your TeamViewer account you can also access the TeamViewer Management Console, use TeamViewer Integrations, or develop your own TeamViewer applications using the TeamViewer API.

Note: Some of these features require a TeamViewer license.

Sign up for a TeamViewer account

In order to sign up for a TeamViewer account, you can use the TeamViewer full version (or the TeamViewer Management Console).

When using the TeamViewer full version, follow these simple steps after the installation:

  1. Launch the TeamViewer full version.
  2. Click the Sign Up link in the Computers & Contacts tab
  3. Enter your name, your email address and a password as the credentials for your account.
  4. Click the Next
  5. Define a Device name and a Password to remote access this computer. (optional)
  6. Click the Next
  7. Click the Finish
  8. Congratulations! You have signed up for a TeamViewer account.

Watch this video for a guided tour to learn how to sign up for a TeamViewer account: 

You can also sign up for a TeamViewer account in the TeamViewer Management Console.

Note: Further protect your TeamViewer account by two-factor authentication. More information can be found here.

Validate your new TeamViewer Account

After successfully creating a TeamViewer account, you will receive a confirmation email from us with an activation link. To subsequently activate your TeamViewer account, please click on this link as soon as you receive the mail.

If you don’t receive the email from us, please proceed as follows:

  • First, check your spam folder.
  • If it does not contain the email from us, please go to http://login.teamviewer.com and sign in again with your email and password.
  • You now have the option of either resending the activation email or changing the email address to something different.

Why do I receive the error message "The token is invalid or expired"?

The TeamViewer account must be activated within one day by clicking on the validation link in the email. If the TeamViewer account was not activated within this time period, the validation link of the email will expire.

In this case, proceed as follows:

  • Please log in under http://login.teamviewer.com with your login data (username + password).
  • You now have the option to receive the email again with a new validation link.

Add a computer to your Computers & Contacts list

The Computers & Contacts list is like your "telephone book" for TeamViewer IDs and contacts.

You can add the computers you are maintaining or often connecting to in your Computers & Contacts list.

Please follow these steps as shown in the video and as mentioned below to add a computer:

  1. Go into the Computers & Contacts tab
  2. Click the Add Computer & Contacts icon (the icon of a person with the + on it)
  3. Select Add remote computer in the dropdown menu
  4. Properties window will open. Please add the following information of the remote computer: TeamViewer ID (mandatory), Password, Alias, Choose a group from within your computers & contacts list
  5. Click OK - now the computer is saved in your Computers & Contacts list.

Now you can e.g. check its online status and availability for remote support and connect to the computer without entering the TeamViewer ID. You can also transfer files (secured by end-to-end encryption).

 

How can I assign a name to a TeamViewer ID?

When saving the TeamViewer ID to your Computers & Contacts list, you can define an Alias in the properties for the device.

You can always change the alias later via the properties or by pressing the F2-Button when highlighting the device in your Computers & Contacts list.

Add a contact to your Computers & Contacts list

The Computers & Contacts list is like your "telephone book" for TeamViewer IDs and contacts.

You can add the TeamViewer accounts of your customer or business partners you are often in contact with, in your Computers & Contacts list.

Please follow these steps as shown in the video and as mentioned below to add a contact:

  1. Go into the Computers & Contacts tab
  2. Click the Add Computer & Contacts icon (the icon of a person with the + on it)
  3. Select Add contact in the dropdown menu
  4. Properties window will open. Please add the following information of the conact: E-mail address of TeamViewer Account of the contact (mandatory), Description, Choose a group from within your computers & contacts list
  5. Click OK - now the contact is saved in your Computers & Contacts list.

Now you can e.g. check their online status and availability for remote support sessions and connect to the contact without entering the TeamViewer ID by prompting for confirmation. You can also transfer files (secured by end-to-end encryption), chat or have instant video calls.

Further reading

How to delete your TeamViewer account

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