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Custom Field Reports

Is there any way to use your "custom fields" in any report on ServiceCamp? I have now tried Tableau, Power BI as well as the native built-in reporting and found nothing.

What would the point of custom ticket fields be if not to use it for reporting later on? Please anyone assist.

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Answers

  • def1014
    def1014 Posts: 2 ✭✭

    AFAIK, you can only pull those fields from Administration -> Inboxes -> Edit Inbox and scrolling to the bottom and clicking "Export ticket meta data". If you find another way to query for these fields, please share. I too am trying to figure out a better way to report from Additional Ticket Fields...