Custom Field Reports

HeinrichHoll · 2021-04-13T13:51:32+00:00

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Is there any way to use your "custom fields" in any report on ServiceCamp? I have now tried Tableau, Power BI as well as the native built-in reporting and found nothing.

What would the point of custom ticket fields be if not to use it for reporting later on? Please anyone assist.

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def1014

AFAIK, you can only pull those fields from Administration -> Inboxes -> Edit Inbox and scrolling to the bottom and clicking "Export ticket meta data". If you find another way to query for these fields, please share. I too am trying to figure out a better way to report from Additional Ticket Fields...

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