"The entered license is invalid"

theturnlab

Incredibly frustrated with TeamViewer's service or lack thereof. I purchased a license weeks ago, received my confirmation email as well as the email with activation link however when I login it says I'm on a free subscription. I have my receipt and confirmation to prove that I did indeed purchase a license. When clicking the "Activate" button, a TeamViewer window opens in my browser with the notification, "the entered license is invalid". I've tried calling but apparently phone support isn't included. I've tried chatting but it's just a robot providing a link to the activation help, which does nothing for me. Would love some help so we can actually use this product, otherwise we may switch providers.

JoshP

Hello @theturnlab

Thank you for your post, and welcome to the TeamViewer community!

I can confirm that no license is currently activated to your account.

It appears, however, that you purchased a Business License, which does include phone support as well as the ticket support.

If you could please PM me your order number, I am happy to take a closer look at your case.

Thanks in advance!

BurleyFawn

I am having this very same issue. Please Help. Thank you.

CDrage

I've been a paying user for years but just this morning I got this same message saying my license is invalid.

HELP!

Gsmi865

I also purchased the business license and I too am getting "invalid License" I need this fixed asap. How can this be accomplished?

Jleao1

Also having the same issues. Did anyone get help with this? I need to log in.

Justin

Hello @Jleao1,

Please check your inbox again now.

Best,

Justin

Kenduro

Hello, also has the same issue, when extending Business license by one year. After purchasing the first attempt to activate has been failed. I asked a new activation link. The result was the same second time also: The entered license is invalid. Checking my profile it contains only free license.

Akiho

Hi @Kenduro,

Thank you for your comment and welcome to the Community🎉

In this case, could you please contact our customer support team via chat?

You can initiate the chat from this page: https://www.teamviewer.com/

*Please use the chat feature at the right bottom corner of the page😊

Hope you find this helpful🍀

Best,

Akiho