We just purchased a teamviewer license but get this worrisome dialog

AdobeFelix · 2021-04-21T18:27:16+00:00

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We pretty much use teamviewer uniquely for remote support on Android devices.

After upgrading from the free license to the paid license we see this.

The reason we paid for the license is because we like the product! And when we were using the free license we never saw this dialog. Now that we have paid, this is most confusing. Please assist!

Thanks,

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AdobeFelix

Update: Sales team couldn't resolve the issue via email. But the sales team walked us through the problem and got us a fix after we called.

JeanK

Hello @AdobeFelix,

You will find the answer in the following thread:

https://community.teamviewer.com/English/discussion/comment/118169#Comment_118169

AdobeFelix

A google search brought me here.

https://community.teamviewer.com/English/kb/articles/4676-how-can-i-use-teamviewer-mobile-apps-in-a-commercial-environment

Where I found the following instructions

QuickSupport and Host app

For commercial connections to the TeamViewer QuickSupport or Host App, you need to have an Add-on license for mobile device support.

Following the link it takes me here

https://service.teamviewer.com/en-us/customer/account?pid=client.checkforlicenseupdate&_ga=2.144346615.334999121.1619508371-1415878273.1614324680

After I log in and verify the browser connection I get the following dialog

Unfortunately, you have not activated your Customer Portal account. Please click on the activation link sent after your purchase.

Click here to activate your contract.

Following that link brings me here

https://www.teamviewer.com/en-us/?pid=client.checkforlicenseupdate&_ga=2.144346615.334999121.1619508371-1415878273.1614324680

Which is, as you are probably aware, your home page

I'm not even sure where to begin. But based on the text it appears that you can begin by activating the contract and customer portal account for [removed per Community Guidelines] - this way we can be unblocked and perhaps find our way to enabling the mobile and device support part of the license we purchased.

JeanK

The easiest way is really just to call our sales team. They will make sure to get you started with the Mobile Device Support.

JeanK

Thank you for your update @AdobeFelix!

Glad you hear everything got sorted out!