connection loop

Benjamin05
Benjamin05 Posts: 2
edited April 2021 in General questions

Hi, I'm attempting to connect to an industrial PC with windows 10 IoT Enterprise using TeamViewer 11. The connection status on the grey bar at the bottom of the app is ok. It goes trough "connecting" and "authenticating" but after does steps, it return to the default status "Ready to connect( secure connection)". Any ideas on what seems to be the problem?

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Answers

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @Benjamin05,

    I recommend restarting the TeamViewer service on your computer.

    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:

    Restart TeamViewer service.gif

    Community Manager

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