teamviewer.com link icon
or
Ask The Community

TeamViewer is one of the winners of the European Customer Centricity Award 🥳


Please find more information here.

Device authorization email shows unrecognized location

chonger
chonger Posts: 1 Newbie

So I've signed up for the free version of teamviewer to help my elderly mom with tech support on her devices. After I signed up, I installed the teamviewer host app on her Samsung tablet and I got two device authorization emails one right after another. The first one said the device was from a location I did not recognize (Baoding, CN). The second one had the correct location of the tablet. Is this something I need to be concerned about? I'm wondering if my mom's tablet has somehow been hacked or if it's possible for a 3rd party to monitor teamviewer traffic?

Answers

  • Esther
    Esther Posts: 3,879 Community Manager 🌍

    HI @chonger

    Thanks for your report.

    We would like to have a closer look at what you described. Would you mind sending me both emails you received and the TeamViewer ID of the Samsung tablet via a private message? I will let our Security team have a look.

    For sending me a private message, click in this reply on my name and a popup will appear. In there is a button to send me a message.

    Thanks, Esther

    Community Manager

    Support us on Trustpilot.