Servicecamp outage message "due to outstanding payment"
As a Teamviewer Premium user for a number of years now, and also using the ServiceCamp platform for our ticketing, we were VERY disappointed with an issue that came up last week that we believe Teamviewer should review.
Last week our Servicecamp ticketing portal was suspended, and was displaying a message saying this was due to Outstanding Payment.
I will side step the issue that we had already paid the previous month so this was a mistake on Teamviewers behalf, but Teamviewer should seriously consider changing the message as this was visible to users and support team alike. Luckily almost all my users are within my company, but if I had external users seeing this, I would be furious about what Teamviewer are insinuating about my company.
Please review this message and I would strongly suggest you change it to just state the Servicecamp system is deactivated and the Admin to contact Teamviewer.