The most recent content from our members.
As it is no longer in the list of Add-ins I can't find Service Camp like with ohter Add-ins to uninstall / deactivate them. I need to get rid of it as we don't use it anymore but it uses space in our Outlook ribbon and is confusing for employees as we do not use it anymore. I already opened a support ticket which was…
Hello, I'd like to know if Servicecamp has been officially abandoned by Teamviewer? Can you confirm that you are no longer doing any development and updates on this tool? The last update was in July 2019, and it was to add a responsive version for mobile use. Beside that, still no critical features added despite multiple…
sign in on servicecamp is not always working. and when not signed in (system sometimes signs out...) and you click on the link to ticket in the email no sign in pop up appears. just the shaking headset logo.
When trying to add my own mailserver to Servicecamp, I get the following error: Incoming connection failed with the following error: LOGIN failed. Not connected. No email resource at: {outlook.office365.com:993/imap/ssl/novalidate-cert}INBOX It was working before, now it has stoppped. Any ideas?
I am moving from Servicecamp to an opensource ticketing system. I know I will not be able to do a 1 to 1 direct import but I would like to keep all my previous tickets for informational purposes (audit trails) and security purposes. I do not see a way to do this within servicecamp itself. Is there another way? DO I have to…
I want to know if it's possible to change the domain. For example, the domain in Servicecamp is "sub.servicecamp.com" and I want to do "sub.mydomain.com". I tried with CNAME in DNS records. And I got this The change of the main domain of mailing is okay. Thanks
As a Teamviewer Premium user for a number of years now, and also using the ServiceCamp platform for our ticketing, we were VERY disappointed with an issue that came up last week that we believe Teamviewer should review. Last week our Servicecamp ticketing portal was suspended, and was displaying a message saying this was…
Hello TeamViewer community Any ServiceCamp users out here? The past few days we are having some issue's with ServiceCamp where it takes minutes to either login, open a ticket, check a customer profile,.. etc. Anybody else out there with the same issue's? Or tips? A reply from a TeamViewer employee would also be greatly…
Hello, The Teamviewer - Servicecamp Outlook Addin is no longer working. In fact, it is no longer availabe in the App Store, the only Addin I could find was for Teams. Will the Outlook Addin make a comeback as it did 2 years ago? We still rely on it quite heavily to push emails into servicecamp. Any information on this…
Hello, We have started looking into using Servicecamp as our ticketing service as it could simplify processes with end users creating tickets. Currently, we install A custom Host module on all our end user workstations in our company, I understand that the option to quickly create a ticket within the QuickSupport module is…
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