Servicecamp Integration with Host Module?!
Hello,
We have started looking into using Servicecamp as our ticketing service as it could simplify processes with end users creating tickets.
Currently, we install A custom Host module on all our end user workstations in our company, I understand that the option to quickly create a ticket within the QuickSupport module is an option.
However, since all of our machines have Teamviewer 13 Host module installed or newer running the quick support module is not possible or practical with the host already installed and assigned to our account.
Is it possible to add an option to create a ticket and provide the assigned name and Teamviewer ID? not session code.
Best Answer
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Hi
Unfortunatley at this moment we don't have "create ticket" feature for Host module , however we are planning to have it at some time.
As a workaround we can suggest to use "web ticket creatin form without login". So you can open web url from machine and open a ticket. In order to activate that form please fo through this guide.
https://community.teamviewer.com/t5/servicecamp-Knowledge-Base/Create-ticket-without-login/ta-p/44532Yervand
Product Owner6
Answers
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Hi
Unfortunatley at this moment we don't have "create ticket" feature for Host module , however we are planning to have it at some time.
As a workaround we can suggest to use "web ticket creatin form without login". So you can open web url from machine and open a ticket. In order to activate that form please fo through this guide.
https://community.teamviewer.com/t5/servicecamp-Knowledge-Base/Create-ticket-without-login/ta-p/44532Yervand
Product Owner6 -
Hi there,
Do you have an ETA for this feature to become available?
The servicecamp is usefull but it would be great if we could generate tickets directly from the hosts that we have already registered in our account,
Regards!
Juan Acosta
JA3 -
I see there hasn't been an update to this question in a while. Has this feature been enabled?
1 -
It's been two years now, and its still not implemented??????
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Please, do we have any update about this topic? It's been almost 3 years now
Thanks
IT & Cyber Security consultant
Gaming Industry analyst1 -
Still waiting. This would be a nice feature to have! I have 500 endpoints and all have the custom host module on them. I have no idea how I will update all of them with a new custom host. I would like to see a way to auto switch clients to a new host module from the web console. Kind of like the automatic update.
1
