This feature allows End-Users to see ticket creation form and create tickets from User Portal without need to login or sign-up.

Admin staff have option to enable or disable it for their instance from User Portal settings. 

In order to enable this feature navigate to "Adminstration → Customer Portal" and check
Make "Submit New Ticket" page available without sign in  ]  checkbox.

 ticket_form_without_login.png

After ticking checkbox press on “Save” button at the bottom of the page. 

Now “User Portal” page will be available for not logged in customers who opens portal URL.

2018-09-25_1812.png

“Sign in” button is available at top right corner for users who wants to login and see their tickets. 

After clicking on “Submit New Ticket” button user will see available inboxes for creating tickets.

 2018-09-25_1812_001.png

 After clicking on needed inbox ticket creation form will be displayed.

2018-09-25_1813.png

Please note that “Requester” field is mandatory field and End-User need to provide email address when submitting ticket, so supporter can contact back.

After passing captcha step and pressing “Create” button requester will receive an automate notification from system that ticket is created. 

Note: In order to see already created tickets and their content users need to sign-in. 

All customizations of “User Portal” (headers and text colors, texts, input fields that are shown on ticket creation form) are also applied to ticket creation form for not logged in users.

Version history
Revision #:
4 of 4
Last update:
‎26 Sep 2018, 11:44 AM
Updated by:
 
Contributors