MFA for connections

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William_Rodrigues04
William_Rodrigues04 Posts: 3 ✭✭
in General questions

Hi guys,

I’m configuring the MFA for connections but I’ve realized sometimes even though the device is enabled to have access, the TeamViewer don’t send message asking to allow the access. I would like to know if anyone else is facing the same problem.

Answers

  • JeanK
    JeanK Posts: 6,990 Community Manager 🌍
    edited May 2021
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    Hello @William_Rodrigues04,

    I recommend disabling the MFA and enabling it again.

    It might be a little bug.

    Community Manager

  • William_Rodrigues04
    William_Rodrigues04 Posts: 3 ✭✭
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    Hello @JeanK,

    It happens randomly. The TeamViewer send the message to phone, the user approve the access but nothing happen. The TeamViewer don't allow the access.

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