Lost remote control to one PC

I've been connecting to 4 different PC's without any issues, but all of a sudden I'm now unable to remote control one of the PC's? I can login to view their screen but I'm unable to take control?

Any assistance would be gratefully received.

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Accepted answers

Geosurfer

Many thanks JeanK

I had already checked this and all set correctly. We have just found a workaround though so all solved. Here's our solution:

If you click on Actions and then click on the “Disable remote input” checkbox you can then take full control of the pc

Thanks again

All comments

Geosurfer

Many thanks JeanK

I had already checked this and all set correctly. We have just found a workaround though so all solved. Here's our solution:

If you click on Actions and then click on the “Disable remote input” checkbox you can then take full control of the pc

Thanks again

JeanK

Hello @Geosurfer,

You need to make sure Full Access is enabled on both computers.

Please follow the procedure as described below:

https://community.teamviewer.com/English/discussion/comment/78692#Comment_78692