Blank Screen When Trying to See App
I help a relative with his Android phone and apps. He has the Motorola One 5G Ace. I use my Windows 10 PC to remotely control his phone. I am trying to help him set up a password manager, but whenever he goes to his password manager app, the screen on my end turns black, so I can't see what he is doing when he is in this app, and then I have a difficult time guiding him. When he brings up other apps, I have no problem. I contacted the password manager company and they said that I should contact TeamViewer to find out why. Is there anything that I can do so that I can see the screen?