Suddenly, cannot connect. The "Allow" button is not popping up at the called end

Ambar

I use it purely to connect with my mom overseas and help support her.

Normally, these are the steps

1. she starts her QuickSupport on her android(Samsung phone or tablet) and waits until the number/id appears
2. i hit connect at my end
3. A box asking her to allow pops up and she says ok(or equivalent)
4. Voila!

As of today, step 3 is missing, so we cannot connect. 😥The status line at the bottom says incoming connection request or something to that effect. But no box or way to accept the call.

I do not see any indication if a commercial use was suspected.

Things were working beautifully yesterday. Anyone know what's going on or seen the same issue?

Thanks and apologies if this is a common question.

-Ambar

JeanK

Hello @Ambar,

I recommend reinstalling the QuickSupport on your mom's Android devices.