how to delete an associated email to transfer the license to other email

Upasna · 2021-05-28T11:37:08+00:00

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We have a three user commercial license of Team Viewer which has been allotted to three users. One of the has left the company. we want to delete her account and add other user in place of her.

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AlenaC

Hello @Upasna ,

were these 3 user you are naming part of a company profile? (more info here: https://community.teamviewer.com/English/kb/articles/3573-all-about-the-teamviewer-company-profile)

If yes, in the mentioned article above, you can find how to deactivate a user.

If no, please rise a ticket and our dedicated team will help you further (https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket)

Best, Alena

Upasna

Dear AlenaC,

Thanks for the reply.

I don't think that we are part of any company profile. we activated our accounts through the link sent by Team viewer email: noreply-accounting@teamviewer.com

The details of our account are given below :

1 x TeamViewer Premium Subscription

Contract period: 23-Oct-2020 - 22-Oct-2021

2 x AddOn Channel

Contract period: 23-Oct-2020 - 22-Oct-2021