Licenses overlap due to emergency purchase
I have a Teamviewer 7 license purchased 22 Nov 2011.
I used this license on a laptop running Windows XP and I intended to upgrade the operating system to Windows 7 in order to upgrade its Teamviwer version 7 to 15 in accordance with discontinuation of v9 accnounced earlier this year.
I had problems with the operating system upgrading and could no longer use Teamviwer 9 with licensed v7 on the laptop. It was an emergency situation that I had to purchase a new license of version 15 on 17 April 2021 in order to conitue support of my customers. I did asked some questions on the community here, but did not realize my version 7 license can still be used on version 15 at that moment. I thought I had to remove the old license from laptop and transfer it to a new PC like I had done before. My Teamviwer account is now double covered by two licenses, V7 and V15.
My question is: Since a complimentary access to TeamViewer 15 is added automatically to my license until December 31 2022, can the payment of £394.80 for new license of V15 be hold for year of 2023 after end of my v7 license?
Answers
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Hello @Addwings_383323,
As this is a specific case, please contact our customer support directly:
Our team will be able to let you know what is possible to do in this situation.
Community Manager
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