Customized Teamviewer QuickSupport with Logo
i've maybe a stupid question, but maybe you can help me.
I have created a QuickSupport (15) with a Logo and a permanent password.
All works fine for me and a lot of other PC's, but at some PC's i open the Quick Support and i only see the Teamviewer Logo and the defined password is overruled with a random password?!
On the same PC i have an older version of Teamviewer Quick Support (12 or 13) with Logo and it is showing correct.
Is it linked to restrictions on the PC?
Is it loading the Logo and settings from an online location which could be blocked from customer domain?!
Not sure what i made wrong or what went wrong... Any ideas?
Is there any other way to generate a Teamviewer Quick Support which has always the Password and Logo, without using the creation tool in the management console?
Thanks for any idea or help.
Have a nice day.