Is there a way to disable the teamviewer ad pop-ups?

sammy22

I have a corporate account, and it's always been a nuisance to get their ad pop-ups every time I close a connection. But it's only been a nuisance.

Recently, however, I find that there is some sort of bug that makes an empty pop-up come up. It has no buttons, and it overrides the UI. So the only way to get rid of it is to quit the app and reopen it, losing all my other connections. All for an ad for a service I already pay $200/mo for.

I use a MacBook Pro.

Thanks!

JeanK

Hello @sammy22,

You can disable ads from your TeamViewer clients by disabling it within the Advanced TeamViewer options:

https://community.teamviewer.com/English/discussion/comment/98469#Comment_98469

JeanK

Hello @cdforget,

Don't worry, this is also available for macOS 😊

You will find it in your Advanced options.

📌Note: This feature is only available from version 15.10

If you are using an older version of TeamViewer and the box is not available, please

Contact our customer support

JeanK

Hello @sammy22,

You can disable ads from your TeamViewer clients by disabling it within the Advanced TeamViewer options:

https://community.teamviewer.com/English/discussion/comment/98469#Comment_98469

cdforget

This is happening on the Mac as well. Any status on how to disable? It actually crashes the client when I click on the ad to stop showing. I have to restart Teamviewer after a force quit.

JeanK

Hello @cdforget,

Don't worry, this is also available for macOS 😊

You will find it in your Advanced options.

📌Note: This feature is only available from version 15.10

If you are using an older version of TeamViewer and the box is not available, please

Contact our customer support

sammy22

Thank you!!!

ATJussi

Hello,

Seems like it has been removed from latest Windows version and a popup comes on every session end. No matter if "don't show this again" is clicked:

Akiho

Hi @ATJussi,

Thank you for reaching out to the Community!

To locate the in-product marketing message setting on the Windows device, could you please check the Account tab on the TeamViewer options?

You can also check the detailed information on this topic from the following article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/remote-control/out-of-session-features/in-product-marketing-messages/?_ga=2.163134012.1675689949.1715560673-1888482378.1684405300

Hope you find this helpful and kindly update us on how this goes!

Best,

Akiho

ATJussi

Hi Akiho,

Thanks for your reply. I checked the Account settings, but that does not help.

b.r. Jussi

Akiho

Hi @ATJussi,

Thank you for getting back to me and we appreciate you providing the screenshot.

I have highlighted the dedicated option using the given screenshot. Could you please check the TeamViewer setting again to locate the in-product marketing message option?

Thank you in advance for your patience.

Best,

Akiho

ATJussi

Hello Akin,

My setting is as it is on the previous screenshot.

b.r. Jussi

Akiho

Hi @ATJussi,

Excuse me - there is a misunderstanding on my side and sorry about the inconvenience caused.

If you are still receiving any in-product marketing messages, kindly try restarting the TeamViewer application to see if this helps.

If this issue persists, please share a screenshot of the pop-up message contents.

I appreciate your understanding.

Best,

Akiho

ATJussi

Hi there Akiho,

My Finnish autocorrection altered your name, sorry:-).

It seems that the pop up is gone. Probably only temporary malfunction.

b.r. Jussi

Akiho

Hi @ATJussi,

Thanks for updating me and great to know that the pop-up is gone now.

If you have any other questions regarding TeamViewer, don't hesitate to reach out to us again!

Best,

Akiho

DanielEklund

Any chance we can get this disabled using policy? Seems like something we should be able to disable remotely. Does it stay disabled if we export a .tvopt-file?

JeanK

Hi @DanielEklund,

Yes, this setting will stay disabled if you deploy a .tvopt file.

/JeanK