What is this? Why is there a ad on my 5-channel corporate Teamviewer account? This isabsolutely ridiculous. Spam the free users with ads, that's expected. Don't **bleep** off your paying customers.
Hi @Steve1010101010,
Thank you for your post. And we are sorry about the inconvenience caused.
This setting has moved to the Account tab of the options page.
Kindly ask you to check this setting on the account tab, please?
Hope you find this helpful🍀
If there is anything that I can assist with, please don't hesitate to ask in the Community😊
Hope to hear from you in the Community.
Best regard,
Akiho
Looks Like Teamviewer is from the same breed that the German company Wirecard that create a huge scam, i am a paid customer of version 11 when they charged one time payment and i was screw when they change to monthly subscription and make the product nearly unusable beacuse the free customer will install the last free version and i am not able to connect to them.
In regards of the in-opt ads check, i will never have it , i know, but the whole idea around that pop ups is nefarius, when you say "don show this again", is working as they planned, THIS is that particular promotion and the next one is a different one so... you have to click again on Do not show this again. and again and again, a good faith corporate mind can think to develop something like that?, no, i don't think so, the same one that think that is the one that do not set by default to not show ads and buried the check 4 menus down.
As someone who filed a similar ticket a few years back, the ads did stop... for about 6 months, then started up again. As soon as a vendor offers a similar featureset without the ads, we'll be switching, because of these ads and poor support.
I get annoying popups for beta versions too. I don't know how to stop those even though I have the "do not install beta versions" option set properly.
It's generally becoming an annoying ad-based product and I'm going to be looking at alternatives.
I agree with the other users; it is unacceptable that TeamViewer is now pushing ads. Stop this foolishness now. Are you also selling our contact information? Really makes me wonder...
Got an ad today on an enterprise license. For outsourced IT services nonetheless.
It's clear this issue isn't fixed yet.
I am seeing ads and I have a 2 year service account. I want them to stop.
I complained officially to support, they told me it would take fifteen days to be off their ads. This is awful. It drives me mad each time I close a session and get a new ad.
I opened a case (again) and said I'm sick of the ads, linked this thread, and they are going to fix my email address to no longer get ads. I log in with that email addy on maybe 20 devices, so they can do it via the email address instead of each device.
I am not convinced it's going to work (since it didn't work 2 years ago when Esther said they were working on it) but I'll keep this thread updated.
It seems they are making an exception for you but their policy remains to Spam paying customers with ads. Is that your understanding?
That is correct, but if you create a case like I did they can fix it for you as well. This is a forum, not an actual support ticket.
They must have some mechanism internally to push ads to people or not. If everyone reading this thread creates a ticket and complains while linking support to this thread they might get it fixed too.
I'm not sure it'll actually fix it, but it's literally what Esther has been saying to do.
Yes but the bigger issue is why as a company do they choose to push ads to paying customers? That is the issue i am trying to get them to address as a matter of company policy, rather than fixing this for a few customers who are prepared to complain.
Yeah, if they send a marketing email once in a while maybe that would be OK. But having ads for the 75 ancillary products that they keep spitting out, or sales for 50% off if you spend $8000 is just annoying. I agree fully. But hey, there might be a legit fix, so I'm gonna roll with that.
Hi all,
Thank you for your messages.
First of all: We are sorry that you received ads although you are licensed customers. Of course - customers with a license and their customers are excluded from seeing these types of ads on our tool.
I investigated why the ad was shown to you and my findings are that there was a mistake in the system settings which caused you to see the ad. The team is currently looking into this to make sure that you do not see the ad anymore.
In general for non licensed users or all who got this ad by mistake: If you are not interested in the offering and don’t want the ad to be shown to you anymore, please click “Don’t show this message again” in the lower left corner of the ad and we will not show you the ad on the same device anymore.
Thank for for you understanding and once again sorry for the trouble,
Esther
Hi @Esther and many thanks for checking this. It is very helpful.
It's great to know opt-out can be achieved with a simple email to privacy@teamviewer.com. I swnt that email and am waiting for a response. I am sure you will find this information useful for advising other community users.
Completely agree with @AK111 and others complaining here!
@Esther, I'm pleased to read your comment that TV is working on a full self opt-out for promo messages. We'll see if/when that comes to pass, but I'm certainly not holding my breath.
To throw in my opinion on advertising: If I have an unmet need and TV offers a solution to it then I will find it on my own. I don't need a barrage of promo spam suggesting products/services that I have expressed no desire for. When I/we click "don't show me this again", TV as a company can be quite sure that what virtually all of us really mean is "quit pestering me with ads" and not "I don't need this advertised service but please do feel free to show me more ads later on".
I've been a paid TV user for over ten years. Like others, I love TV and it does what I need better than darned near every other solution I've looked at. But please tell your bosses that abusing their (paying!) customers in this manner is bad juju!
It's like Microsoft. My I.T. consulting company uses lots of MS products so, like TV, it's unlikely I'll ever leave them, either. But I intensely dislike MS for reasons that could fill volumes. Please don't give me reasons to hate TV as well.
In the mean time, I'll open a support ticket to have advertising removed from my account. At least now I know that's possible.
thanks.
Just to let you guys have an update.
Contrary to JellyAhHa, when I sent the opt out request to privacy@teamviewer.com (sent May 21st, six days ago) I *never* got a reply.
My request was the following: (copy/paste).
"Hi. I am a paying teamviewer customer. My registered e-mail is xxxx. As per the instructions on your forum here (hyperlink to this forum thread) I am writing to you in order to ask you to stop spamming me with advertisements forever in-between my teamviewer sessions. I would also like you to know that I find your method of advertising and your business ethic appalling, and unless you rectify this I will seriously consider not renewing my license. A quick read of the forum topic will let you know what I mean. Thank you."
Since I sent this, I never got a reply, not even an automated one. To top that, just yesterday after a teamviewer session, I again got a pop up ad urging me to try their AR service. I am simply at a loss of words to describe my wonder at the way they conduct business...
Unfortunately @Esther I just received a pop-up ad even though Cagri [last name removed by moderator per Community Guidelines] from Teamviewer support emailed me: " I have added your account into the list of Marketing that you should not have any pop-ups on your side as long as you are signed in with your licensed account." Please appreciate this is simply not acceptable. Teamviewer is breaching the terms of its own privacy policy. I look forward to your response and internal investigation.
I came here searching same thing. Been paying account for years, have always been annoyed by this.
Now that I see it's widespread, I'll be searching for a TeamViewer replacement. I'm guessing I can find an alternative that's cheaper that doesn't have this annoying problem.
How about us Mac folks? Thanks!
Im getting REALLY annoyed with these ads constantly popping up even though I keep hitting : "Dont show me this message again"
I payfor youtube premium BECAUSE i hate ADS. Do I get ads now With youtube Premium? NO.
I've been with teamviewer since Version 6 I believe. I pay every year my quite costly fee. Those ads should be for non paying users. uugghhh
I have pressed the button do not show again 10 times today and my colleagues say they have the same problem.
I want to add my voice here too.
Very frustrating and intrusive. It's a great way to make me and my staff look for alternatives!
Why pay so much money only to be bombarded with ads?
Seriously guys. Stop this!
I am a paying licenced customer and can see the option to turn this off but it is greyed out any idea why?
I seem to be having the same issue. PaidLicense and even when logged in and running as admin the option is greyed out - version 15.12.4
AUD per year for a Premium license, and greeted with intrusive ads every morning, despite unticking the "Show in-product marketing messages" box. THis should be disabled by default for licensed users. Especially annoying as I had to spend time finding out where to disable it, and when finally found where to do so (from this forum thread) I realise that ticking that box does nothing at all. Still get an advert popup each and every single morning. Sort it out please or I'm not renewing this license :(
still occurring on a daily basis....if i already have an active premium subscription why would I need this shown to me every.single.morning. The show in-product marketing messages option is unchecked. sort this out and stop ignoring it
Hi @AK111 and @JellyAhHa
Thanks a lot for your feedback.
I will, of course, pass your feedback internally and I would like to encourage you once again to submit a ticket to the support to clarify your questions!
Thanks and best,
I completely agree. @Esther why are paid users seeing any ads at all?
I am sorry to hear you are having issues!
If the button does not work for you, please submit a ticket to our support team.
How to submit a ticket
They will investigate your individual case.
Thanks, Esther
Seriously uncool!
