What is this? Why is there a ad on my 5-channel corporate Teamviewer account? This isabsolutely ridiculous. Spam the free users with ads, that's expected. Don't **bleep** off your paying customers.
Hi @Steve1010101010,
Thank you for your post. And we are sorry about the inconvenience caused.
This setting has moved to the Account tab of the options page.
Kindly ask you to check this setting on the account tab, please?
Hope you find this helpful🍀
If there is anything that I can assist with, please don't hesitate to ask in the Community😊
Hope to hear from you in the Community.
Best regard,
Akiho
Hi all,
as announced before, the self-opt out for the in-product messages is now available for macOS for TeamViewer 15.10.
From our Change Log:
Licensed customers can now opt-out of in-product marketing messages. Important in-product messages like EULA updates will still be received.
Thank you for your patience!
Best,
Esther
Corporate customer here, how do we turn off the advertising within the client? It interupts workflow and has become more and more frequent.
Esther. It's clear you don't exist. You must and an AI system here to only make the situation worse. You show complete contempt towards your loyal customers.
This problem is STILL ongoing.
This is BA. Two years on and the stituations is getting worse.
Well said, we are all contributing our own and employees' time and money to make Teamviewer act like a responsible corporate citizen that abides by its own privacy and opt-out policies and stops spamming paying customers.
@Esther - do you have an updare for the community? Why is Teamviewer not abidiing by it's opwn opt out policy?
i am sorry opt-out isn't working for you. I sent a similar email and received a confirmation of my opt-out in about 48 hours. So far it ha worked.
For the attention of @Esther and anyone else who's upset has led them to this busy discussion:
I too "bit the bullet" like @AK111 and went out of my way to send an explicit email "simply" to privacy@teamviewer.com - but the process wasn't as simple as one would imagine.
I emailed, "Please unsubscribe my TeamViewer account from all advertisements, both third-party ads as well as ads and promos for TeamViewer products and services."
The reply acknowledged and accepted my request, but I sensed they didn't appreciate the specificity of my need, so I sent a followup, "I’d just like to check that this will prevent any and all ads being presented to me within the TeamViewer app? (I am on a commercial license)."
I was then told for that to happen, I'd need to supply the TeamViewer ID's from each computer I use with my account. - I'm extremely busy at the moment and current circumstances made this an unexpectedtly inconventient process. I'm relaying this here to publicise one example of how the decision to advertise to paying customers has impacted me and - by inference - many others, in addition to the impositions I face when trying to support customers.
I am very unhappy about this palava.
So a heads up for anyone wanting to stop ads being displayed within their commercially licensed copy of TeamViewer, you will need to:
After getting disrupted again multiple times in-between teamviewer sessions, I bit the bullet and played along; I just sent an e-mail to "opt-out" to privacy@teamviewer.com.
I also let them know what I think of their business practices, and pointed them to this forum topic.
I will let you know how this goes.
Hi and good morning AK111,
Thanks for getting back to me and for your feedback. It is great to hear that you love our software.
After checking internally, I am coming back to your question in your comment B. about the specific section within the Teamviewer Privacy Policy:
Here is the link to the Privacy Policy for your convenience: https://www.teamviewer.com/en/privacy-policy/
Regarding the points in your summary, I need to add, that after reviewing the Privacy policy it is also possible to opt-out by sending an email to privacy@teamviewer.com.
I hope this information helps.
Thanks and best,
Hi @Esther and thanks for your assistance with this.
Can you please clarify one important point: is it Teamviewer's official company policy to send ads to paying customers or is it not and these ads being shown to me and other paying users on this thread are a Teamviewer techical issue?
Which one is it? Company policy or technical problem affecting a few users?
A candid and open response would be appreciated so we can evaluate as your customers whether we are prepared to continue with our subscriptions.
A few minutes ago, I posted the Change Log for the latest Insider Build (15.8.2). This version has the following improvement listed:
Important note about the insider build: The intention is to get early feedback on new features, improvements, and developments before the public release.This means that the current TeamViewer insider build version may not be tested in full functionality and could contain bugs as it is basically an image of the current development state.As this is a testing environment it is not recommended to use the insider build in a productive environment or to be rolled out globally on all devices you have.
I am keeping my fingers crossed that we are getting this feature in the global release as soon as possible. (Edit: For now: Windows only)
Thanks again for your help and patience so far,
Thank you for your honest feedback.
Please rest assured the Community team and I appreciate the time our users spend in providing the feedback.
I am trying to provide you with answers to your concerns as good as I can:
Let me start with a quick statement: The original topic of this thread from 2018 is talking about an ad that has been presented to some customers by mistake. This mistake has been resolved within a few days back in Oct/Nov 2018 and my initial reply is referring to that.
What we are now talking about are In-Product offerings that are aiming to offer our existing customers advantages and enhancements to their current license setup.
If you do not wish to take advantage of the offers provided, each PopUp contains a Do-Not-Show-this message again button. As @JellyAhHa stated correctly earlier, this button refers to the current campaign and not to any future campaigns.
However - there is a way to get also future campaigns removed and it is as I and others stated already via submitting a ticket.
Therefore coming back to the three points @e5rzhertdshz mentioned above:
Please understand that I can't and won't make any statements on the business strategy of TeamViewer nor any other company. If you disagree with TeamViewer's approach to offer its services to existing customers, it is ok. We do not always have to agree with everything.
But - as some of you may know me already, of course, I took the feedback with me internally and talked to the responsible teams. They promised me to work on the current opt-out process and make it a full self-opt-out. As this requires some developing efforts, it will take some time, but it will come.
I am grateful that there are places like this community where customers and users can raise their opinion, provide feedback, and help a company to become better in the future.
In this sense: Thanks for being a member of our Community and have a great day,Esther
Good work!
Today I received the information from our Mac developers that we will implement the self-opt-out for macOS in the next release of TeamViewer coming in September (15.10).
Thanks again for your patience so far and have a good day,
Hi @AppleCore ,
Thank you for your post!
Our development team is currently working on it and it will be released for MacOS in one of the upcoming TeamViewer versions.
At this stage, we are not able to provide a specific release date, however please note that it will come. ?
We thank you for your patience and understanding in advance.
Kind regards,Yuri
I read the moderators post - There is no mention of the Mac version for self-opt-out on version 15.8 to 15.8.3 [current as of now]
This is unresolved for Mac users. Please advise - current solution? released soon? Too small of a market share to care?
Thanks
-Chris
Hi All,
Thank you for your posts and I am sorry for the trouble with this pop-up about MacOS Black Screen, we are checking it on our side.
However, if you would like to stop showing the ad's, you can simply opt out completely as you have a paid license and 15.8 or higher. For more information, please read one of our moderator's post.
Please let me know if this has resolved this for you or if you need any further assistance.
Thanks in advance,
Hi @CompuShark,
We are sorry about the negative experience.
With the release of TeamViewer in version 15.8.3, the self-opt-out is now available for licensed TeamViewer customers on Windows devices using TeamViewer in version 15.8.3.
You will find the Setting here: Extras --> Options --> Advanced --> Show advanced options --> under TeamViewer options un-tick the box for In-product marketing messages --> OK
I hope this information would be helpful.
Kind regards,
Fiona
Hi @hamburg4u
Thanks for your question.
For now this option is only availalbe in the Insider Build (and with this most likely only for most of you as an initial test as I am guessing you are not using an Insider Build in your productive environment).
However - it will find its way in the official releases from now on. From my current knowledge you will need to work with TeamViewer in version 15.8 or higher to enable/use this option.
Please keep in mind that this version has not been released yet.
Will this also be applicable to customers who are not using the latest version of Teamviewer?
Sorry that I do not have better news for you, but the developement teams are still working on the self-opt-out.
As stated earlier: This requires some developing efforts, it will take some time, but it will come.
I keep you posted on this.
This worked for me. Thanks!
On version 15.13.6, using Paid License, started getting marketing ads again. I unchecked the "In-product marketing messages" option in a previous version. Now that option checked itself again and is greyed out, preventing me from unchecking it.
Edit: I was logged off for some unknown reason. Logging in solved it.
I'm unable to uncheck this option. What gives?
TW shame on you. "Advanced Options" and afterwards a confirmation dialog. The definition of **beep** design".
I too am very unhappy with TeamViewer constantly showing me ads when I am trying to get work done using my paid license that I have had for many years. I keep clicking the "Don't show me this again" text but literally five minutes later it pops up the same ad on my licensed support PC.
I changed the setting described earlier in this thread to prevent all ads then contacted TeamViewer support in my country and told them how unhappy I was. The support agent told me "thanks for you feedback" in a tone that indicated he did not care at all and indicated I was wasting his time. The way he said it (especially "thanks") was the same way a child tells you thanks when they clearly don't mean it.
It is appalling that you treat long time business customers this way!
Update: Even after I disabled ads as instructed by support (using the same method posted in the thread above) it is STILL displaying the same ad on my licensed business PC! I have clicked the "Don't show this message again" text many times. The ad usually pops up when I finish a remote support session for a customer but can also pop up when TV is idle.
This feels really scammy... This is a paid product, and not a cheap one. Why am I spammed with an add every time I open the app with no option to disable it!
How can I disable these banners as they are utterly annoying
