License stays on 'trial'

jessekuilman8

Dear Support,

I have a question regarding the teamviewer license. We do share a team license which is: [personal information removed] and it was working before till the license expired.

We ordered a new one and now when i try to connect remotely it's saying 'trial version expired'

Now when i try to update my license via the website it's saying 'update succesfully' on the teamviewer application. After the message i tried to connect again remotely and it's saying 'trial version expired'

Please help :)

Jesse

JeanK

Hello @jessekuilman8,

I recommend contacting our sales team to get you back on track:

https://www.teamviewer.com/en/support/sales-inquiry/