I have a Business account, but every time I log on to a client's computer, I gets kicked out with a "timeout" message. How can I make sure that TeamViewer know that I am a paid customer?
I am operating behind a VPN.
Done that, and yes it shows Business License.
Seems to have done the trick.
Let me try for the next few days...see if the issue comes up again.
Hi @larryhaydn,
Thank you for reaching out to us.
Have you activated your license into your TeamViewer Account?
Please see the following article and make sure that your account is licensed:
https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license
If you have any others questions, please call our support team so they will assist you further.
https://www.teamviewer.com/en/customer-support/
Kind regards,
Yuri
I am pretty sure I have activated my account.
The Management Console shows my name, and Business + Meeting Crew.
Thank you for clarifying.
In this case, before you make a connection please check below on your TeamViewer software.
Please log in to your licensed account.
Click Help➔About TeamViewer➔Please check if it shows "Business license".
If not, please contact our support team so they will have a look further for you.
I have changed by business name, and soon the existing email that I use for my account will no longer be available.
How should I go about getting this changed for my Business account?
Thank you for your reply.
In this case, please contact our support team: https://www.teamviewer.com/en/customer-support/
You can find the local phone number from the above link.
Thanks in advance for your understanding.
