I have a Business account, but every time I log on to a client's computer, I gets kicked out with a "timeout" message. How can I make sure that TeamViewer know that I am a paid customer?
I am operating behind a VPN.
Hi @larryhaydn,
Thank you for your reply.
In this case, please contact our support team: https://www.teamviewer.com/en/customer-support/
You can find the local phone number from the above link.
Thanks in advance for your understanding.
Kind regards,
Yuri
I have changed by business name, and soon the existing email that I use for my account will no longer be available.
How should I go about getting this changed for my Business account?
Done that, and yes it shows Business License.
Seems to have done the trick.
Let me try for the next few days...see if the issue comes up again.
Thank you for clarifying.
In this case, before you make a connection please check below on your TeamViewer software.
Please log in to your licensed account.
Click Help➔About TeamViewer➔Please check if it shows "Business license".
If not, please contact our support team so they will have a look further for you.
I am pretty sure I have activated my account.
The Management Console shows my name, and Business + Meeting Crew.
Thank you for reaching out to us.
Have you activated your license into your TeamViewer Account?
Please see the following article and make sure that your account is licensed:
https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license
If you have any others questions, please call our support team so they will assist you further.
https://www.teamviewer.com/en/customer-support/
