my windows installation broke

anedgon

do not change device

and teamviewer forces me to use a transfer

It is the second time in three months that because of windows I have to do a clean installation

always being the same device

When are the transfers renewed?

On the other hand, should I make a transfer even if it is the same device?

Another complaint is that there is no or no way to submit a ticket to support despite having a paid license.

JeanK

Hello @anedgon,

A Windows reinstallation leads to an ID change and therefore, to use a license transfer.

Once a year, you can request a "transfer reset" by submitting a ticket to our customer support.

Please find how to submit a ticket here:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket